General HowTo’s
Getting started with the NX Support Center
Prepared by:
Bartolo Qualano		 N°:
D-501/1-NXS-DOC
Approved by:
Silvia Regis		 Signature:
 		 Date:
30/05/2006		 Amended:
B


General HowTo’s

Getting started
with the
NX Support Center




Index

  1. Knowledge Base
  2. Documents
  3. Articles & FAQs
  4. Software Updates
  5. Feature Requests
  6. Trouble Reports
  7. Support Enquiries




How to request support or get the best out of the NoMachine Knowledge Base

The Support Center is the starting point for all NX users who need help with their NX installation. Whether you are a customer entitled to support directly from the NoMachine support team, or just looking for bug-fixes, hints and howtos, you should start your search here.

This document will explain the function of each section of the Support Center.



If you are looking for information about a specific topic then you begin your search here. By inserting a key word or words in the "Containing" field you will be able to locate any information relative to your question. If you search in "All" documentation, the KB can point you to documents, FAQs, current problems relating to the software and their bugfixes, and also the features waiting to be implemented.




Here you will be able to find the official Howtos and Documents that have been written to provide a deeper insight into the technical aspects of NX technology, NX software and how to use it.




This section is dedicated to traditional Frequently Asked Questions and longer articles, which are too short to be Howto documents or guides in themselves. This section of the KB is most likely the first place to look, if you want general information about NoMachine NX, its capabilities and functionalities, or any licensing issues.




This section provides important information about software updates and direct links to the download upgrades. Users can consult this area for information about new releases, pre-release snapshots and possible security issues.




Feature Requests is dedicated to implementations of the software that have either been requested by a NX user or even a developer. It allows the user to monitor the progress in NX development and also observe the direction that software development is taking month by month.




If you are having technical problems with your server or client software and/or you think it might be a bug, you can get access to our Trouble Report Management System. This section will allow you to search all of the past/current Trouble Reports, by inserting a keyword(s), and permitting quick access to bug-fixes, solutions and extra information concerning your particular issue and how to solve it.




This section is accessible only to entitled customers and NoMachine partners. Customers who have purchased NX Server Subscription will be able to open an enquiry for a period of one year. Alternatively, non-subscribed users can submit Pay-Per-Incident enquiries here. Please consult the Subscription Details to see our full range of options and these Guidelines to follow before opening a Support Enquiry. By using your valid ID and password a support enquiry can be opened and monitored in real-time.