NoMachine NX - Support: Documentation

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Getting started with the NX Support Center

The Support Center is the starting point for all NX users who need help with their NX installation. Whether you are a customer entitled to support directly from the NoMachine support team, or just looking for bug-fixes, hints and howtos, you should start your search here.

This document will explain the function of each section of the Support Center.

If you are looking for information about a specific topic then you begin your search here. By inserting a key word or words in the "Containing" field you will be able to locate any information relative to your question. If you search in "All" documentation, the KB can point you to documents, FAQs, current problems relating to the software and their bugfixes, and also the features waiting to be implemented.

Here you will be able to find the official Howtos and Documents that have been written to provide a deeper insight into the technical aspects of NX technology, NX software and how to use it.

This section is dedicated to traditional Frequently Asked Questions and longer articles, which are too short to be Howto documents or guides in themselves. This section of the KB is most likely the first place to look, if you want general information about NoMachine NX, its capabilities and functionalities, or any licensing issues.

This section provides important information about software updates and direct links to the download upgrades. Users can consult this area for information about new releases, pre-release snapshots and possible security issues.

Feature Requests is dedicated to implementations of the software that have either been requested by a NX user or even a developer. It allows the user to monitor the progress in NX development and also observe the direction that software development is taking month by month.

If you are having technical problems with your server or client software and/or you think it might be a bug, you can get access to our Trouble Report Management System. This section will allow you to search all of the past/current Trouble Reports, by inserting a keyword(s), and permitting quick access to bug-fixes, solutions and extra information concerning your particular issue and how to solve it.

This section is accessible only to entitled customers and NoMachine partners. Customers who have purchased NX Server Subscription will be able to open an enquiry for a period of one year. Alternatively, non-subscribed users can submit Pay-Per-Incident enquiries here. Please consult the Subscription Details to see our full range of options and these Guidelines to follow before opening a Support Enquiry. By using your valid ID and password a support enquiry can be opened and monitored in real-time.

	Technology Brief


		Data encryption and security NX security is guaranteed at every layer involved in the communication process. NX uses SSH public-key encryption and 128 bit volatile random cookie generation.


		Multimedia support NX transparently tunnels Linux multimedia channels. Not only does NX play KDE and Gnome system sounds, but you can listen to MP3s played on the server and local workstation simultaneously.


		Windows file sharing support Share a file, folder or entire disk from your local Linux computer and let it be accessed by the remote applications running on the NX server. Full support of industry standard SMB protocol.


		NX Distributed Computing Architecture Behind NoMachine software is the NX Distributed Computing Architecture, a suite of Open Source technologies and commercial tools, designed by NoMachine to make network computing as easy and widespread as Web browsing. NoMachine has built the foundations of its NXDCA on two well known and widely used open standards, SSH and the X-Window System, the windowing system which is behind the Graphical User Interfaces of Linux and the Unix Operating System.


		Unified support for all major remote desktop protocols Thanks to its outstanding compression performances, NX is able to deliver X, RDP and RFB remote sessions using the same client. This is achieved by translating "foreign" protocols into X-Window, the native protocol of NX.