NoMachine NX - Support: Top Coverage

Solaris

NX Enterprise Server Subscription
(upto 20 NX hosts*)

$ 39,994.50 **

$ 63,994.50 **

NX Advanced Server Subscription
(upto 20 NX hosts*)

$ 59,994.50 **

$ 95,994.50 **

	Home > Support > Subscription Details and Scope of Coverage > Total Coverage Guaranteed

Top Coverage

Total Coverage Guaranteed

NoMachine's Top Coverage guarantees round-the-clock assistance on a "per-site" basis for businesses who need to efficiently support the critical components of their enterprise IT solutions. By delivering support anytime you need it and however you need it, whether it's by phone, remote access or on-site, Top coverage guarantees unlimited availability from our experienced team of engineers.

1 year coverage for your NX Server Premium Subscriptions
On-site support (*)
Remote diagnostic analysis and resolution
Phone support 24x7
1 business day response time (1 hour severity "Critical")
Immediate notification of critical security fixes to NX core components
Unlimited number of Support Enquiries (phone or web based)
Access to NoMachine Support Center 24x7

(*) where issue is not resolvable by remote access

Top Coverage can be associated with Linux and Solaris editions of NX Enterprise and Advanced Servers.

A set price is chargeable in addition to the NX Server Premium Subscriptions ensuring companies with large deployments complete coverage of one site.

An example per-site:

10 x NX Enterprise Server Premium Subscriptions 1-2 CPU(Linux) = $24,945.00
$24,945.00 + $39,994.50 (Top Coverage Linux) = $64,939.50

* NX host = machine where valid server or node subscription is installed.
** The rates indicated do not include travel related expenses.

Before buying, please make sure that you understand the terms and conditions of your support entitlement and check the list of supported applications.

	Technology Brief


		Data encryption and security NX security is guaranteed at every layer involved in the communication process. NX uses SSH public-key encryption and 128 bit volatile random cookie generation.


		Windows file sharing support Share a file, folder or entire disk from your local Linux computer and let it be accessed by the remote applications running on the NX server. Full support of industry standard SMB protocol.

	Industrial Grade Quality

The quality of the NoMachine business processes, including production of software, maintenance and support are certified according to the requirements of the ISO 9001:2000 standard.
This means software and services that are set to meet your expectations. More

	NX Mailing Lists

Subscribe to one of the NX mailing-lists and stay up-to-date with news, security advisories, software releases and latest development snapshots regarding the NoMachine NX software.

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