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ID: AR04M00843
Applies to: NoMachine Client
Added on: 2015-04-01
Last update: 2016-07-28
How to manually gather NoMachine client logs from Android tablets

How to gather clean logs of NoMachine client on Android tablets

1. Clean up old logs: browse the SD card and remove directories with the "R-" prefix in the directory .nx.

    The complete path is:   /sdcard/.nx

2.  Connect to the server via NoMachine and reproduce the problem.

3.  While the session is still open, enter again the /sdcard/.nx directory.

     You will find there a new directory with the "R-" prefix.

4.  Compress the "R-" directory (if you have a compression tool) and share the archive by sending it to us via e-mail.

     Otherwise enter the R- directory and share all files that are inside that directory by sending them to us by e-mail.


How to send a crash report

Pre-requisite is that the NoMachine client has been installed from the Google Play Store.

When a crash occurs, users are prompted with a dialog reporting:

Unfortunately, NoMachine has stopped.

Click on the 'Report' button to send us the crash report. This will help us to debug and fix the problem!