NoMachine Support

Your questions answered

Knowledge Base

Searching in: Articles & FAQs
Filter the search results
Applies to:
Last update:
Searching in: Articles & FAQs
ID: AR04R01081
Applies to: FAQs
Added on: 2020-04-02
Last update: 2020-12-30
What is the refund policy after purchasing a subscription?

NoMachine software products are available for purchase on our web site as Server Subscriptions (ie any of the products of the NoMachine for the Enterprise range) and are downloadable as functional, and try-before-you-buy software. We provide free trial periods to let you fully evaluate our products before you make a purchase decision.

Please use the trial period to make sure that the software meets your needs before purchasing a license. All of our software is functional during the trial period. None of our software requires registration to enable its primary functionality. This purposefully avoids you having to request a refund.


Time limit for refund requests and reasons

We firmly believe in and stand behind our products 100%, but we understand that they cannot work perfectly for everyone all of the time. If you have an issue that we are unable to resolve which makes NoMachine unusable, we will make a refund. If you are still not satisfied after having download the evaluation software, successfully tested, and subsequently purchased a subscription, you have 14 days to request a full refund. Before a refund is granted, you must allow us to try and help solve any problem you have by opening a ticket in your customer area. You should accompany your request with detailed reasons why you applying for a refund.

If you purchasd the wrong product, it is possible to swap subscriptions and be issued with a new license. The difference will be charged to your card, or refunded if the price is inferior. However, in this case you will be invited to confirm that the product you want to swap with does indeed fit your requirements.

Processing Refund requests

Once we get your request, we will send you an email to notify you that we have received it and we will also notify you of the approval or rejection of your refund.

Illegitimate refund requests

Refunds will not be granted if you simply decide not to use the purchased software license. We stand behind our software products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.

Incompatibility with third-party products or software

Our software is tested with hundreds of third party programs to guarantee its compatibility. For obvious reasons we cannot guarantee compatibility with every application or software available on the market, for this reason we allow you to download the evaluation software and test it before deciding whether to purchase a subscription or not. We generally do not satisfy any refund requests based on incompatibility of our products with some third-party software. If you have found an incompatibility or technical issue caused by conflict between NoMachine software and another program, please open a support ticket and allow our support team to investigate for a potential solution.