If you create a support ticket on our website or are seeking help in one of the forums, in most cases our support team will ask you to send them your log files. Within these log files various connection and software problems are being recorded, and they will help us to identify the possible cause of the problem you are encountering.

Submitting logs requires that you create a compressed archive of these logs and then send this archive by e-mail to appropriate email address, specifying the number of the support ticket or a link to the post in the forum.

For instructions, please refer to the appropriate section of the following document.

For NoMachine v. 6:

https://www.nomachine.com/DT10O00163

For NoMachine v. 5:

https://www.nomachine.com/DT07M00098

For NoMachine v. 4:

https://www.nomachine.com/DT04M00076