NoMachine Support

Your questions answered

Knowledge Base

Searching in: Articles & FAQs
Filter the search results
Applies to:
Last update:
Searching in: Articles & FAQs
ID: AR10K00697
Applies to: FAQs
Added on: 2013-10-04
Last update: 2018-11-26
How do I collect the NoMachine log files?

If you create a support ticket on our website or are seeking help in one of the forums, in most cases our support team will ask you to send them your log files. Within these log files various connection and software problems are being recorded, and they will help us to identify the possible cause of the problem you are encountering.

Submitting logs requires that you create a compressed archive of the NoMachine /var/log directory, and then send this archive by e-mail to appropriate email address, specifying the number of the support ticket or a link to the post in the forum. There are specific steps to follow to extract the logs (once you have reproduced the problem you are reporting). At the bottom of this article you will find the link to those instructions.

Locating the /var/log folder of NoMachine on Windows

NoMachine's  /var/log folder on Windows  is:

%PROGRAMDATA%/NoMachine/var/log on Windows Vista, 7 and later

and

Documents and Settings/All Users/NoMachine/var/log on Windows XP

To compress it, right-click the file or folder, point to Send To, and then click Compressed (zipped) Folder.

Locating the /var/log folder of NoMachine on Mac

The NoMachine /var/log folder on Mac  is:

/Library/Application Support/NoMachine/var/log

To compress it, control-click or right-click the folder and then from the pop-up menu, choose and click on Create Archive.

As an alternative, create a tar.gz archive from command line. Run a terminal and move to /Library/Application Support/NoMachine/var :

$ cd /Library/Application Support/NoMachine/var/

$ sudo tar cvfz NoMachine-log.tar.gz log

Locating the NoMachine /var/log directory on Linux

The NoMachine /var/log directory on Linux is: 

/usr/NX/var/log.

Create a compressed archive (tar.gz)  archive from command line. Run a terminal and move to /usr/NX/var :

$ cd /usr/NX/var/

$ sudo tar cvfz NoMachine-log.tar.gz log

 

How to gather server side logs

For complete details on how to extract the logs, see instructions here: https://www.nomachine.com/DT10O00163#1

How to gather client side logs

When a session is unexpectedly disconnected, the client issues a dialog asking for saving logs. Accept to save these logs.

If the dialog asking for saving log is not available, please refer to instructions here: https://www.nomachine.com/DT10O00163#2.