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ID: TR01Q09106
Added on: 2019-01-28
Last update: 2019-02-21
Solved in version: 6.5.6
Platform: All Platforms
Product: NoMachine Web Player
Severity: Serious
Status: Closed
Cannot connect by the web to servers federated under a Cloud Server v. 6.4.6

This problem affects multi-server environments when the Cloud Server is updated to v. 6.4.6 but the child servers are still running previous versions (e.g. 6.2.4 or 6.3.6).

It occurs only for connections by the web.

When the user uses the browser to connect the Cloud Server, he gets the connection wheel spinning forever after selecting "Create new virtual Terminal".

Connections by NoMachine client are not affected, connect to the Cloud Server by using the client instead than the browser can be a temporary solution.

Other possible workarounds:

1) Upgrade the child servers to v. 6.4.6.

2) Downgrade the Cloud Server to the previous version and do not upgrade the child servers to v. 6.4.6.