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Searching in: Trouble Reports
ID: TR03R09574
Added on: 2020-03-12
Last update: 2020-03-12
Affects: 6
Due to be solved in:  6.x
Platform: All Windows Platforms
Product: NoMachine Server
Severity: Minor
Status: Open
Sessions become slow when hardware decoding is disabled

When the hardware decoding is disabled in NoMachine client on Windows, the rendering of images becomes slower and the user perceives less responsiveness when for example moving a window on the screen or typing a character.

Enabling the hardware encoding solves the lag effect. To enable it, open the NoMachine menu inside the session (ctrl+alt+0 or click on the page peel in the top right corner of the window) -> Disaply -> Change settings. In the Change settings panel, uncheck the 'Disable client side hardware encoding'. 

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