NoMachine Support

Your questions answered

Knowledge Base

Searching in: Trouble Reports
Filter the search results
Last update:
Affects:
Product:
Status:
Searching in: Trouble Reports
ID: TR05P08581
Added on: 2018-05-25
Last update: 2019-04-05
Solved in version: 6.6.8
Platform: All Platforms
Product: NoMachine Web Player
Severity: Serious
Status: Closed
Cannot connect via web from an external network when WebRTC is enabled

The following message is displayed even if the STUN/TURN server is properly configured:

'The WebRTC peer-to-peer communication cannot be established. If the remote machine doesn't have a public IP, please consider to configure your server to use STUN/TURN servers for NAT traversal'

This happens when connecting from an external network, connections in the local network work instead.