NoMachine Support

Your questions answered

Knowledge Base

Searching in: Trouble Reports
Filter the search results
Last update:
Affects:
Product:
Status:
Searching in: Trouble Reports
ID: TR05Q09324
Added on: 2019-05-28
Last update: 2019-05-31
Affects: 6
Due to be solved in: 6
Platform: All Platforms
Product: NoMachine Client
Severity: Minor
Status: Open
NoMachine client uses the wrong authentication password when reconnecting to a server

When the connection with the remote desktop drops for some reasons, the client tries to reconnect and automatically authenticate to the NoMachine server. If the password changed in the meantime while the user was still connected (this can happen for example in case of a one-time password), the authentication fails.

When this happens, the client interrupts the automatic reconnection and asks the user to insert correct credentials. In some cases the client ignores that the authentication failed and keeps trying to reconnect.

As a workaround, create a new connection file and configure only one connection protocol (SSH or NX). If both protocols are needed, create a connection file for each of them.


Notify me when the TR is closed.