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Searching in: Trouble Reports
ID: TR06R09772
Added on: 2020-06-25
Last update: 2020-09-11
Affects: 6
Due to be solved in:  6.x
Platform: All Platforms
Product: NoMachine Server
Severity: Minor
Status: Open
White screen is displayed when connecting to a remote physical display (VP8 encoding)

When users connect to the physical desktop of a remote machine and VP8 encoding is enabled, they get a white screen.

This occurs only when connected from Windows.

As a workaround, use the H.264 encoding (default):

- Click on the !M icon in the system tray -> Show the service status' -> Server preferences -> Performance
- Choose 'Use a specific display encoding' and select 'H264'.

To set it manually instead, edit the /usr/NX/etc/node.cfg file and set:

EnableDisplayServerVideoCodec 1

DisplayServerVideoCodec h264


Note: white screen occurs also when MJPEG encoding is set.





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