NoMachine Support

Your questions answered

Knowledge Base

Searching in: Trouble Reports
Filter the search results
Last update:
Affects:
Product:
Status:
Searching in: Trouble Reports
ID: TR07R09785
Added on: 2020-07-02
Last update: 2020-09-03
Affects: 6
Due to be solved in:  6.x
Platform: All Mac OS X Platforms
Product: NoMachine Web Player
Severity: Minor
Status: Open
The web session is disconnected in Safari v. 13.1.1 after some minutes

When the NoMachine web session is run from macOS with Safari browser version 13.1.1, it is disconnected permanently after three-five minutes.

Web logs report:

2020-06-23 11:01:53 344.836  7700 NXWEBPLAYER Browser timeout after:300 seconds of inactivity.
2020-06-23 11:01:53 344.836  7700 NXWEBPLAYER TERMINATE start

This behaviour is triggered by the fact that this version of Safari doesn't send the ping message requested to keep alive the connection.

As a possible workaround, use a different browser.


Notify me when the TR is closed.