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Support entitlements when migrating to a different operating system or Linux distribution

NoMachine Support is tied to the operating system on which the NoMachine/NX server is running. Thus, if you purchased an Enterprise Server for Windows, you will receive support for Enterprise......

Id: AR01F00497 Applies to: NX Licensing

Added on: 2008-01-16 Last modified: 2015-07-28

Using two-factor authentication with NoMachine

NoMachine supports the two-factor authentication since version 4.3. Authentication methods are usually grouped as:  1° group: 'something the user knows', e.g. a password. 2......

Id: AR12L00828 Applies to: NX Software

Added on: 2014-12-02 Last modified: 2015-07-26

What to do when NoMachine services are terminated with signal 13 SIGPIPE on Debian or Ubuntu OS

In some cases NoMachine services (nxd and others) are terminated with signal 13 SIGPIPE as soon as nxserver launches them. This happens on Ubuntu and Debian and in general on all Debian-based......

Id: AR07M00853 Applies to: NX Software

Added on: 2015-07-21 Last modified: 2015-07-20

Using GDB to debug a core file

While investigating problems related to a sudden termination of the session, the Support Team could request to run the GDB debugger in the user's environment to examine what happened when the......

Id: AR09L00810 Applies to: NX Software

Added on: 2014-09-19 Last modified: 2015-07-19

Understanding your support entitlements

This document gives an overview of the support entitlements that customers and users have. There are four categories that NoMachine NX customers fall into and they are listed below reporting the......

Id: AR08C00240 Applies to: NX Licensing

Added on: 2005-08-10 Last modified: 2015-07-15

Premium Subscription Phone Support Guidelines

Customers with premium subscriptions and phone support should use the following numbers to contact the NoMachine Support Teams: Customer Services and Support in Germany Tel. +49 711 83887071......

Id: AR07H00569 Applies to: NX Licensing

Added on: 2010-07-20 Last modified: 2015-07-15

Purchasing a subscription from the Enterprise and Terminal Server ranges

Purchasing a subscription gives you the right to activate a certain number of features and functionalities according to the product you choose. A subscription entitles you to receive technical......

Id: AR10K00711 Applies to: NX Licensing

Added on: 2013-10-09 Last modified: 2015-07-15

How do I enable or disable connections to the local machine?

If you wish to prevent remote access to your computer (i.e turn off the server), you can disable connections via the GUI of the NoMachine application. You will still be able to use the application......

Id: AR10K00730 Applies to: FAQs

Added on: 2013-10-29 Last modified: 2015-07-15

Why does NX Client 3.5.0 use its own version of the SSH client (nxssh)?

The nxssh 3.5.0 client is based on the latest stable version distributed by the OpenSSH project at the time of the last 3.5.0 release. This has enabled old and unpatched Unix machines to be up to......

Id: AR11B00074 Applies to: NX Software

Added on: 2004-11-12 Last modified: 2015-07-13

How to terminate or disconnect a virtual session in NoMachine 4 or later

This article applies to Linux only hosts running virtual desktops or applications in version 4. The range dedicated to the Enterprise offers the functionality of virtual desktop. The free to......

Id: AR0100585 Applies to: NX Software

Added on: 2011-01-05 Last modified: 2015-07-13

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