The display is no longer updated in WebRTC sessions on high latency networks

Added On: 2019-06-03 Last Modified: 2019-09-17
ID: TR06Q09335 Status: Closed
Severity: Minor Products:
Target: Platform: All Platforms

Under some circumstances, on high latency networks (about 250 ms), the remote desktop in a H.264 web session is no longer updated after few seconds of activity. Mouse pointer and keyboard still seem to work, but the image on the desktop is not updating. This issue doesn't occur when the network latency is closer to 125 ms and when the session is run via NoMachine client, also with higher latency.