How do I collect the NoMachine log files?

Added on: 2013-10-04 Last Modified: 2021-04-02
ID: AR10K00697 Applies To: FAQs

If you create a support ticket on our website or are seeking help in one of the forums, in most cases our support team will ask you to send them your log files. Within these log files various connection and software problems are being recorded, and they will help us to identify the possible cause of the problem you are encountering.

Submitting logs requires that you create a compressed archive of the NoMachine logs, and then send this archive by e-mail to appropriate email address, specifying the number of the support ticket or a link to the post in the forum. There are specific steps to follow to extract the logs (once you have reproduced the problem you are reporting). At the bottom of this article you will find the link to those instructions.

How to gather server side logs
Since NoMachine v.6 it's possible to create the archive of server side logs automatically by means of server commands.

Instructions are available here:
v. 7 https://www.nomachine.com/DT11R00182
v. 6: https://www.nomachine.com/DT10O00162


How to gather client side logs
When a session is unexpectedly disconnected, the client issues a dialog asking for saving logs. Accept to save these logs.

If the dialog asking for saving log is not available, please refer to instructions here:
v. 7 https://www.nomachine.com/DT11R00181#2
v. 6 https://www.nomachine.com/DT10O00163#2.