NoMachine Support

Your questions answered

Knowledge Base

Searching in: Trouble Reports
Filter the search results
Last update:
Incorrect preview window is shown on Windows when multiple custom sessions are running

When there are more than one NoMachine custom sessions in floating window mode, an incorrect or corrupted window is shown in the Windows Preview (Alt - Tab) mode.  For example if one custom......

Product: NoMachine Server Affects: 6

Last update: 2020-10-12 Status: Open

A custom session window in background is not refreshed immediately on Windows

When two custom session's windows are openened and one window is dragged to cover partially the other one, the exposed area of the second window is not refreshed until the mouse is released.......

Product: NoMachine Server Affects: 6

Last update: 2020-10-12 Status: Open

Screen blanking is no longer available on Windows 10, version 2004

Due to recent changes introduced by Windows 10 May 2020 Update to the API used by NoMachine for activating the blanking of the screen, this functionality is no longer available and the remote......

Product: NoMachine Server Affects: 6

Last update: 2020-10-12 Status: Open

Slow access to Linux VM Filesystem from a Windows client

Users experience slow browsing of Linux disks connected inside a NoMachine virtual desktop from Windows clients....

Product: NoMachine Device Services Affects: 6

Last update: 2020-10-09 Status: Open

Cannot start a virtual session on Arch Linux

It's possible to connect to the server, however, after having logged in the user gets white screen for about 10-15 seconds. A dialogue box with the following error message appears on the......

Product: NoMachine Server Affects: 6.0

Last update: 2020-10-05 Status: Open

NoMachine client 6.12.3 suddenly closes when connecting by NX protocol

NoMachine client v. 6.12.3 for Windows suddenly closes during the login phase when connecting by NX protocol due to an attempt to free memory at invalid address. When this happens, the nxtrace.log......

Product: NoMachine Server Affects: 6.12

Last update: 2020-10-05 Status: Open

White screen occurs when connecting to the macOS login window right after the local user logout

The first connection to the login window right after the local user on the Mac has logged out could hang with a white screen visible on the client. Every next connection will hang too but......

Product: NoMachine Server Affects: 6

Last update: 2020-10-02 Status: Open

Audio is muted in NoMachine sessions connected to a macOS even if volume levels are high

No sound is coming through NoMachine Audio Adapter, when playing audio inside the NoMachine session. This problem has been reproduced on macOS 10.13, 10.14 and 10.15. This issue is triggered by......

Product: NoMachine Multimedia Services Affects: 6

Last update: 2020-10-01 Status: Open

Right mouse button doesn't work when the device is connected to Samsung DeX

When connecting a Samsung device to the DeX app or station, the right mouse button doesn't work reliably. Since the mouse uses the touch interface by mistake, in order to send a right mouse......

Product: NoMachine Client Affects: 6

Last update: 2020-09-30 Status: Open

Client on Linux suddenly terminates when opened twice

This problem occurred with the Workstation package v. 6.11.2 installed. To reproduce: 1. Launch the client from Programs or by command line (/usr/NX/bin/nxplayer). 2. Connect to a remote server......

Product: NoMachine Server Affects: 6

Last update: 2020-09-29 Status: Open

  • 2
    of 15
Follow Us
Learn more
Price & availability
Article & FAQs
Software updates
Installation guides
Feature requests
Trouble reports
About us
Contact us
Become a partner