Customers can extend the support level of their NoMachine deployment by adding a Premium or Mission Support contract. Designed for large deployments and mission critical environments, customers can get access to our support engineers via phone at any time, including outside regular business hours. Premium and Mission levels include priority support, so that their issues always come before any issue from Standard Support users. Premium and Mission also come with faster response times, up to 1h for the Mission Support. Below you can compare the support services. If you would like to add Premium or Mission Support to your current NoMachine deployment, our Sales Department is ready to help.
Service
Normal response time
Response time for critical severity issues
Priority support
Phone support
Web-based support enquiries via the support portal
Phone-based support enquiries
Immediate e-mail notification of security advisories
Immediate e-mail notification of software updates
Subscription period
Minimum product deployment
Standard Support
24h, Monday to Friday
24h, Monday to Friday
-
-
-
1 year
Included in all Enterprise product subscriptions
Premium Support
24h, 7 days a week
4h, 7 days a week
1 year
>=$10k
Mission Support
1h, 7 days a week
1h, 7 days a week
1 year
>=$20k
NoMachine Enterprise Products
Secure, scalable remote access for any infrastructure
NoMachine Enterprise products provide the most-comprehensive solutions to connect users to their remote desktops securely and efficiently. Our software empowers professionals and businesses of any size to control and manage remote access to any desktop computer or PC, whatever operating system it's running on. Three distinct product families are available for any remote computing scenario, offering the flexibility to meet a wide range of infrastructure and scalability requirements. All NoMachine Enterprise products are available for evaluation. Simply create an account and login to generate a free 14-day evaluation license.
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