NoMachine Enterprise Support

Extended support for your organization

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NoMachine Enterprise Support Overview

Customers can extend the standard support level that comes in any NoMachine product subscriptions by adding a Premium or Mission Support contract. Designed for large deployments and mission critical environments, customers can get access to our support engineers via phone at any time, including outside regular business hours. Premium and Mission levels include priority support, so that their issues always come before any issue from Standard Support users. Premium and Mission also come with faster response times, up to 1h for the Mission Support. Below you can compare the support services. If you would like to add Premium or Mission Support to your current NoMachine deployment, our Sales Department is ready to help.
Service
Normal response time
Response time for Critical Severity issues
Priority support
Phone support
Web-based Support Enquiries
Phone-based Support Enquiries
Immediate e-mail notification of Security Advisories
Immediate e-mail notification of Software Updates
Subscription period
Minimum product deployment

Standard Support
24h, Monday to Friday
24h, Monday to Friday
-
-
-
Depending on the subscription
Included in all product subscriptions

Premium Support
24h, 7 days a week
4h, 7 days a week
1 year
>=$10k

Mission Support
1h, 7 days a week
1h, 7 days a week
1 year
>=$20k

What Can You Do with Network

Get to any computer without knowing any network detail

NoMachine Network was created for users who want to connect to a PC or a Mac wherever it is, even if they don’t know its IP address, the IP address is not accessible or the computer sits behind a NAT or behind a firewall. Network is the way to get secure access to your corporate premises, your friends, the computer of your mom, the computer of your buddies. Network lets any NoMachine-enabled computer be configured for always-on remote access and even for collaboration and co-working, thanks to the powerful functionalities of NoMachine, like "guest users" and the whiteboard.