NoMachine Enterprise Support

Extended support for your organization

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NoMachine Mission Support

 

Mission Support is perfect for mission-critical environments. It comes with unlimited Web and phone-based support enquiries, with priority support compared to issues submitted by Standard and Premium Support owners. With Mission Support our team will respond within 1h, 7 days a week, including public holidays, to all your enquiries, of any severity level. The price of this support level agreement is equal to 60% of all your existing NoMachine software and NoMachine Network deployment, and requires a minimum annual subscription spend of $20k. So, for example, given a $20K annual spend, the Mission Support price will be $12K. To determine the price of your Mission Support agreement and sign the contract, you will have to get in contact with our Sales Department.

 

Request
 

Features

Service
Normal response time
Response time for Critical Severity issues
Priority support over Standard
Phone support
Web-based Support Enquiries
Phone-based Support Enquiries
Immediate e-mail notification of Security Advisories
Immediate e-mail notification of Software Updates
Subscription period
Minimum product deployment

Mission Support
1h, 7 days a week
1h, 7 days a week
1 year
>=$20k

What Can You Do with Network

Get to any computer without knowing any network detail

NoMachine Network was created for users who want to connect to a PC or a Mac wherever it is, even if they don’t know its IP address, the IP address is not accessible or the computer sits behind a NAT or behind a firewall. Network is the way to get secure access to your corporate premises, your friends, the computer of your mom, the computer of your buddies. Network lets any NoMachine-enabled computer be configured for always-on remote access and even for collaboration and co-working, thanks to the powerful functionalities of NoMachine, like "guest users" and the whiteboard.