Premium and Mission Phone Support Guidelines
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Customers with Premium or Mission Support plans can use the following numbers to contact the NoMachine Support Teams during regular business hours to log a ticket via phone, or open a web-based...... |
| Added on: 2010-07-20 |
Last modified: 2025-11-06 |
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Which ports are used by NoMachine Network?
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Introduction
To start a session from a NoMachine Client to a NoMachine Server, NoMachine Network uses hole-punching and all the network-traversal techniques that are standard in WebRTC and other...... |
| Added on: 2025-06-06 |
Last modified: 2025-11-06 |
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Do I have to register for the NoMachine server trial software?
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Yes, you do. All NoMachine Enterprise products are available for a 30-day evaluation period. The software can be freely downloaded from the NoMachine website and activated using a license file,...... |
| Added on: 2006-06-26 |
Last modified: 2025-10-31 |
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How to install a customer's license for NoMachine 8
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When you purchase a subscription for any of the NoMachine products, the license file is active as soon as it is generated. You will receive the customer's license file server.lic for production...... |
| Added on: 2022-04-01 |
Last modified: 2025-10-31 |
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Can I swap Control and Command modifiers on the remote desktop?
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Yes, you can. OS X and Windows/Linux operating systems use different keyboard shortcuts modifiers for common actions, like 'copy' (Cmd+C on OS X, Ctrl+C on Windows/Linux) and 'paste...... |
| Added on: 2025-10-24 |
Last modified: 2025-10-28 |
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What data does NoMachine store about the user and the session data run by the user?
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Session Data
NoMachine cannot access, and does not store, session data. Data transmission in all NoMachine connections (over IP, over HTTPS, using NoMachine Network) is always encrypted using end-...... |
| Added on: 2025-10-10 |
Last modified: 2025-10-21 |
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What data can NoMachine provide to the authorities about a user's session data?
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Data transmission in NoMachine sessions is always encrypted using end-to-end encryption. This prevents third parties from accessing data transferred from one endpoint to another. This...... |
| Added on: 2025-10-10 |
Last modified: 2025-10-21 |
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How do I receive the software & license after purchasing an Enterprise product?
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After purchasing a subscription for any NoMachine Enterprise product, you will receive a confirmation email from NoMachine containing your license key and details about your subscription. Your...... |
| Added on: 2013-10-10 |
Last modified: 2025-10-20 |
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Important information about your subscription
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The Subscription Confirmation mail you receive after purchasing a NoMachine product contains essential details about your subscription, so please keep it in a safe place for future reference. Your...... |
| Added on: 2013-10-01 |
Last modified: 2025-10-20 |
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Migrating your NoMachine subscription license to a new host
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NoMachine support and licenses are tied to the operating system and hardware specifications of the server where NoMachine is installed. This is important to remember if you decide to migrate your...... |
| Added on: 2008-01-16 |
Last modified: 2025-10-17 |
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