Support entitlements when migrating to a different operating system or Linux distribution
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NoMachine Support is tied to the operating system on which the NoMachine/NX server is running. Thus, if you purchased a Cloud Server for Windows, you will receive support for Cloud Server on...... |
| Added on: 2008-01-16 |
Last modified: 2025-08-22 |
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Which packages are available in the User Area?
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Enterprise packages can be downloaded from the section 'Enterprise' in the the User Area. It hosts server side packages tied to your license plus the Enterprise Client packages for Windows...... |
| Added on: 2017-12-06 |
Last modified: 2025-08-22 |
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Premium and Mission Phone Support Guidelines
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Customers with Premium or Mission Support plans can use the following numbers to contact the NoMachine Support Teams:
Customer Services and Support in Germany (available 8am-5pm Central European...... |
| Added on: 2010-07-20 |
Last modified: 2025-08-21 |
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Important information about your subscription
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Relevant information about subscription and support terms
The Subscription Confirmation mail you receive upon purchasing a NoMachine product contains all the important information about the...... |
| Added on: 2013-10-01 |
Last modified: 2025-08-21 |
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How to use NoMachine with Fail2ban for connections by NX protocol (v8)
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For NoMachine v9 or later, please read here: https://kb.nomachine.com/AR08W01317
Fail2ban is an utility, available for Linux and Mac, to scan log files and prevent brute force attacks and limit...... |
| Added on: 2018-05-31 |
Last modified: 2025-08-21 |
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How to use NoMachine with Fail2ban for connections by NX protocol (v9)
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For NoMachine v8, please read here: https://kb.nomachine.com/AR05P00983
Fail2ban is an utility, available for Linux and Mac, to scan log files and prevent brute force attacks and limit login...... |
| Added on: 2025-08-21 |
Last modified: 2025-08-21 |
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How to use AMD HW encoder with NoMachine on Linux platforms
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Hardware encoding by AMD video card is supported on Linux hosts since NoMachine version 8.0.168. NoMachine will be able to use the GPU-accelerated H.264 encoding encoding provided by AMD's...... |
| Added on: 2023-02-22 |
Last modified: 2025-08-11 |
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How online server subscriptions work (v9)
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This article applies to the online subscriptions, available since v9. The subscription file, server.lic, must be installed once on the NoMachine server host, and will be validated through the...... |
| Added on: 2023-11-13 |
Last modified: 2025-08-11 |
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How to restore proper permissions for nxservice on Windows
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Due to unpredictable factors such as third-party antivirus software, Microsoft policy restrictions, etc ... the NoMachine 'nxservice' service may lose the required permissions,...... |
| Added on: 2025-06-13 |
Last modified: 2025-08-11 |
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How profile rules work in v9
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For those server types supporting profiles, rules allow to manage users' access to features and services on the local host and on the nodes, in case of multinode environments. They can be...... |
| Added on: 2025-01-10 |
Last modified: 2025-08-11 |
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