NoMachine Support

Your questions answered

Frequently Asked Questions

How can I manage my subscription and customer details?
Your account, which is accessible from the Customer Area, deals with your subscription and purchase history. You can access it by logging in wit...
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How do I update NoMachine 4 software?
NoMachine software currently can be updated in two ways. Either by selecting the automatic updates option in the user interface, or manually by ...
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What is the difference between the NX and SSH protocols?
NoMachine 4 implements its own protocol for secure communication over the network. The products targeting commercial use, so both of the Enterpr...
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Which operating systems are supported in version 4?
NoMachine's commitment has always been to provide packages for the widest range of most frequently used platforms and operating systems. NoM...
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How do I collect the NoMachine 4 log files?
If you create a support ticket on our website or are seeking help in one of the forums, in most cases our support team will ask you to send them...
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What do I do to let NoMachine use H.264?
NoMachine 4 provides unprecedented performance when streaming heavy graphical content such as videos and visualization software over any network...
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What is the difference between physical desktop and virtual desktop?
When you access the physical desktop remotely, your desktop is at your finger tips as if it were really in front of you rather than being...
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Does NoMachine make money selling ads or my personal data?
NoMachine is not AdWare crap. We don't scan your disk, track your location, read your e-mail or sell your browsing habits. For NoMachine sof...
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What can I do with NoMachine?
NoMachine for Mac, Windows or Linux lets you connect to your own desktop remotely to grab forgotten documents, watch one of your videos stored o...
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How do I enable or disable connections to the local machine?
If you wish to prevent remote access to your computer, you can disable connections via the GUI of the NoMachine application. You will still be a...
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What does "The session negotiation failed" mean?
When trying to connect, sometimes the NoMachine client version 4 issues the following message: The session negotiation failed. ...
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How do I start an application in floating window mode in version 4?
Running a single Linux application or an application in rootless/seamless or floating window mode is possible with any of the products that supp...
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Can I evaluate NoMachine Enterprise software?
All Enterprise software is available for evaluation from the website with the exception of Small Business Server Subscription and provides you w...
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Why can't I create a 'new virtual desktop session' with NoMachine for Linux?
In order to run a virtual desktop session on Linux, you need to install any of the Linux products from the Enterprise range, with the exception ...
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What do I need to use NoMachine?
To use NoMachine for remote access you will need:

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What does "The NoMachine service is not available" mean?
The NoMachine service is not available or the access was disabled on host ---.---.---.--- When getting this message ...
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Does NoMachine Enterprise Client expire?
Enterprise Client is the connection GUI package that you install on the local machine in order to connect to your remote host. It is an alternat...
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I installed NoMachine but it doesn't work, what should I do?
NoMachine for Linux If you are trying to install NoMachine on Linux, bear in mind that we tested the installation on...
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How do I receive the software after purchasing an Enterprise product?
When you purchase a license for any of the NoMachine for the Enterprise products...
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Will my server software continue to work after my subscription has expired?
Yes. You will still be able to use your software but you will not be able to take advantage of the upgrades for it.  Attempting to upgrade ...
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What is included in my NoMachine Server Subscription?
An active subscription of any of the NoMachine for the Enterprise, with the exception of Workstation (individual license) includes one year of:<...
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How do I get my invoice after purchasing?
An invoice will be sent automatically to the e-mail you specified either in your...
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How do I receive the license key upon purchasing?
When you purchase any of the products in the store, the license key is sent auto...
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How do I share my desktop with another user?
NoMachine (free) allows one connection. Hence it is for individual use. If you are connecting to your desktop remotely, you will not be able to ...
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