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NoMachine Support

All you need to know

Frequently Asked Questions

Here you can find the answers to some of the common questions about NoMachine software. Please be sure you also visit the NoMachine Support Center for a complete source of articles & other documentation available in the NoMachine Knowledge Base.
H.264 hardware and software encoding/decoding in NoMachine remote desktop sessions
NoMachine supports H.264 GPU-accelerated (hardware) and software encoding/decoding out-of-the-box (since version 6.6.8).

Please...
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What is the difference between physical desktop connection and virtual desktop connection?
When you access the physical desktop remotely, you are connecting to its physical display. This functionality is provided by both the fre...
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How do I connect to the remote computer using NoMachine?
Prerequisites:
  • - Ensure NoMachine is installed on both the lo...
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What is the difference between NoMachine Free Edition and NoMachine Enterprise Desktop?
The free NoMachine software edition allows one incoming connection. Free for non-commercial use, it can be installed on any Windows, macOS, Linu...
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Which operating systems are supported?
NoMachine's commitment has always been to provide packages for the widest range of most frequently used platforms and operating systems. NoM...
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What is a NoMachine Server Subscription and what is included?
If you are using NoMachine in a commercial environment, you need to purchase a subscription. Annual subscriptions are available for any of the e...
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What is NoMachine's refund policy after purchasing a subscription?
NoMachine software products are available for purchase on our web site as Server Subscriptions (ie any of the products of the NoMachine for the ...
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Is NoMachine for remote desktop free?
NoMachine Free Edition is free to download and install for anyone who wants a remote desktop software for personal, or individual use. It cannot...
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What can I do with NoMachine?
NoMachine, available for Mac, Windows, Linux and ARM, is a remote desktop software, designed for anyone who wants to access a single or multiple...
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Does NoMachine for Windows allow multiple users to connect to their own individual desktop on Windows?
By installing NoMachine Free Edition or NoMachine Enterprise Desktop on the computer you want to access, any number of users can connect to the ...
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How do I update NoMachine software?
NoMachine software currently can be updated in two ways. Either by selecting the automatic updates option in the user interface, or manually by ...
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Is NoMachine Enterprise Client free to use?
NoMachine Enterprise Client is the software package that you install on the local-side device in order to connect to the remote computer where y...
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How do I share my desktop with another user if I have the free edition installed?
The free edition of NoMachine allows one connection. If you are working on your local desktop (i.e sitting in front of it) and you would like a ...
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How can I remotely access my computer using a browser?
Browser-based remote access is available in all of the pay-for 'server' products: Enterprise Desktop, Cloud Server and the whole Termina...
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Are NoMachine for Enterprise products available as evaluation software?
All Enterprise software is available for evaluation from the website and provides you with a 30-day period of evaluation. This gives you plenty ...
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How do I collect the NoMachine log files?
If you create a support ticket on our website or are seeking help in one of the forums, in most cases our support team will ask you to send them...
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Will my server software continue to work after my subscription has expired?
No. Starting from version 7, it is now necessary for subscriptions to be renewed in order to continue to use the software, and keep your NoMachi...
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How are NoMachine products licensed?
Our subscription policy is server based. This means that you need to install one subscription license on the remote device ("host" or ...
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Does NoMachine software use the H.264 codec?
Yes, it does. All NoMachine products support GPU-accelerated encoding and decoding, and from version 6.6.8 all produ...
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How do I enable or disable remote connections to my desktop?
You can disable access to your physical desktop in just one click without stopping existing connections by toggling "Accepting con...
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Does NoMachine support drag and drop?
Yes, it does and on all supported platforms. You can drag a file from the local file system and drop it on the NoMachine client windo...
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What's the difference between the free NoMachine package and Enterprise Desktop Subscription?
The NoMachine free package, tailored for personal use, never expires. By installing it on the host you want to access, you are allowed one conne...
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How do I receive the software & license after purchasing an Enterprise product?
When you purchase a license for any of the NoMachine for the Enterprise products...
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How can I manage my subscription and customer details?
Your account, which is accessible from the Customer Area, deals with your subscription and purchase history. It's also possible to renew you...
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How do you start or stop remote access to your computer?
If access has been turned off to your computer and you want to turn it back on again, follow these steps:

- Op...
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What is the difference between a virtual desktop and a connection?
NoMachine server products take into consideration the number of connections and, in the case of the Terminal Server family for Linux, also the n...
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Can I remotely control an iPhone from my computer with NoMachine?
Installing NoMachine on an iPhone in order to access that device from another device or computer is not possible. To access a remote host with N...
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How can I remotely access my PC or Mac from my iPad?
The first thing to do is to download and install NoMachine on to the computer you want to be able to access. It's free for personal use and ...
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I installed NoMachine but it doesn't work, what should I do?
This article refers to the freely available 'NoMachine' package - free for personal use. If you are using an Enterprise product from NoM...
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Can I connect my computer's disks in a remote desktop session?
Yes, and both ways. You must connect to the remote desktop to be able to then connect a local disk or a remote disk. By connecting a ...
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Why can't I create a 'new virtual desktop session' with NoMachine for Linux?
In order to run a virtual desktop session on Linux, you need to install any of the Linux products from the Enterprise range, with the exception ...
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What does "The NoMachine service is not available" mean?
The NoMachine service is not available When getting this message in v. 6, it's likely you are trying to connect ...
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How do I start an application in floating window mode?
Running a single Linux application or an application in rootless/seamless or floating window mode is possible with any of the products that supp...
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What is the difference between the NX and SSH protocols?
Since v. 4, NoMachine implements its own protocol for secure communication over the network. The products targeting commercial use, so both of t...
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What does "The session negotiation failed" mean?
When trying to connect by using the SSH protocol, sometimes the NoMachine client issues the following message: The session negotia...
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Does NoMachine make money selling ads or my personal data?
NoMachine is not AdWare crap. We don't scan your disk, track your location, read your e-mail or sell your browsing habits. For NoMachine sof...
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How do I get my invoice after purchasing?
An invoice will be sent automatically to the e-mail you specified either in your...
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