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NoMachine Support

Your questions answered

Frequently Asked Questions

Here you can find the answers to some of the common questions about NoMachine software. Please be sure you also visit the NoMachine Support Center for a complete source of articles & other documentation available in the NoMachine Knowledge Base.
How do you stop remote access to your computer?
How to switch off NoMachine connections to the desktop: if you don't want to use the computer where you have installed NoMachine as a server...
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Can I remotely control an iPhone from my computer with NoMachine?
Installing NoMachine on an iPhone in order to access that device from another device or computer is not possible. To access a remote host with N...
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Is NoMachine Enterprise Client free to use?
Enterprise Client is the connection GUI package that you install on the local machine in order to connect to your remote host. It is an alternat...
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How do I share my desktop with another user?
NoMachine (free) allows one connection. If you are working on your local desktop (i.e sitting in front of it) and you would like a colleague or ...
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What do I need in order to use NoMachine?
To use NoMachine for remote access you will need:

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How can I remotely access my PC or Mac from my iPad?
The first thing to do is to download and install NoMachine on to the computer you want to be able to access. It's free for personal use and ...
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How can I remotely access my computer using a browser?
Browser-based remote access is available in all of the pay-for 'server' products: Enterprise Desktop, Cloud Server and the whole Termina...
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Is NoMachine for remote desktop free?
NoMachine is free to download and install for anyone who wants a remote desktop software for personal use. I.e if you are looking for a remote a...
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How do I enable or disable connections to my desktop?
You can disable access to your physical desktop in just one click without stopping existing connections by toggling "Accepting con...
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Are NoMachine for Enterprise products available as evaluation software?
All Enterprise software is available for evaluation from the website with the exception of Small Business Server Subscription and provides you w...
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How do I receive the software & license after purchasing an Enterprise product?
When you purchase a license for any of the NoMachine for the Enterprise products...
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How are NoMachine products licensed?
NoMachine software is not licensed per connection, nor per connecting client to the remote host. NoMachine software is licensed per server. ...
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I installed NoMachine but it doesn't work, what should I do?
This article refers to the freely available 'NoMachine' package - free for personal use. If you are using an Enterprise product from NoM...
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What's the difference between the free NoMachine package and Enterprise Desktop Subscription?
The NoMachine free package, tailored for personal use, never expires. By installing it on the host you want to access, you are allowed one conne...
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Can I connect my computer's disks in a remote desktop session?
Yes, and both ways. You must connect to the remote desktop to be able to then connect a local disk or a remote disk. By connecting a ...
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What do I need to do to allow NoMachine software to use H.264?
NoMachine provides unprecedented performance when streaming heavy graphical content such as videos and visualization software over any network. ...
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What is included in my NoMachine Server Subscription?
An active subscription of any of the NoMachine for the Enterprise v. 6 includes one year of:
  • Access to free minor and major ...
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Why can't I create a 'new virtual desktop session' with NoMachine for Linux?
In order to run a virtual desktop session on Linux, you need to install any of the Linux products from the Enterprise range, with the exception ...
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How do I collect the NoMachine log files?
If you create a support ticket on our website or are seeking help in one of the forums, in most cases our support team will ask you to send them...
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What does "The NoMachine service is not available" mean?
The NoMachine service is not available When getting this message in v. 6, it's likely you are trying to connect ...
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How do I start an application in floating window mode?
Running a single Linux application or an application in rootless/seamless or floating window mode is possible with any of the products that supp...
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Which operating systems are supported?
NoMachine's commitment has always been to provide packages for the widest range of most frequently used platforms and operating systems. NoM...
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How do I update NoMachine software?
NoMachine software currently can be updated in two ways. Either by selecting the automatic updates option in the user interface, or manually by ...
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What is the difference between physical desktop and virtual desktop?
When you access the physical desktop remotely, your desktop, which might be on the other side of town, in the other room, or in another c...
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What is the difference between the NX and SSH protocols?
Since v. 4, NoMachine implements its own protocol for secure communication over the network. The products targeting commercial use, so both of t...
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What does "The session negotiation failed" mean?
When trying to connect by using the SSH protocol, sometimes the NoMachine client issues the following message: The session negotia...
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What can I do with NoMachine?
NoMachine for Mac, Windows or Linux lets you connect to your own desktop remotely to grab forgotten documents, watch one of your videos stored o...
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How can I manage my subscription and customer details?
Your account, which is accessible from the Customer Area, deals with your subscription and purchase history. You can access it by logging in wit...
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Does NoMachine make money selling ads or my personal data?
NoMachine is not AdWare crap. We don't scan your disk, track your location, read your e-mail or sell your browsing habits. For NoMachine sof...
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Will my server software continue to work after my subscription has expired?
Yes. You will still be able to use your software but you will not be able to take advantage of the upgrades for it.  Attempting to upgrade ...
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How do I get my invoice after purchasing?
An invoice will be sent automatically to the e-mail you specified either in your...
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